Returns & Refunds

30-day return policy with full refunds

Return Window

30 Days

Refund Time

5–7 Business Days

Refund Method

Original Payment

International Sales: Refunds Only, No Exchanges. Due to international shipping logistics and costs, we do not offer product exchanges. Instead, we provide full refunds for eligible returns. You can then place a new order for the correct size or model. This approach is faster and more cost-effective for our international customers.

Table of Contents

1. Return Policy

We want you to be completely satisfied with your Foost weightlifting shoes. If you’re not happy with your purchase, you can return it within 30 days of delivery for a full refund.

Return Requirements:

• Shoes must be unworn and in original condition
• All original tags and labels must be attached
• Original packaging (box) must be included
• Return must be initiated within 30 days of delivery
• Proof of purchase (order number) required
Note: We understand you may want to try the shoes on indoors to check the fit. However, shoes that show signs of wear, dirt, or use cannot be accepted for return.

2. Eligible Products

✓ Returnable

• Unworn shoes in original condition
• Shoes with all tags attached
• Shoes in original packaging
• Wrong size ordered
• Changed your mind

✗ Not Returnable

• Worn or used shoes
• Shoes without original tags
• Damaged packaging or box
• Returns after 30-day window
• Customized or personalized items

If you’re unsure whether your item is eligible for return, please contact us at support@foostfitness.com with photos of the product and we’ll help you determine eligibility.

3. Return Process

Follow these steps to return your Foost shoes:

1
Contact UsEmail support@foostfitness.com with your order number and reason for return. Include photos if the product is defective or damaged.
2
Receive InstructionsWe’ll review your request and send you return instructions, including our return address and any specific packaging requirements.
3
Package Your ReturnSecurely pack the shoes in their original box with all tags attached. We recommend using a tracked shipping method for your protection.
4
Ship Your ReturnSend the package to the address provided. Keep your tracking number and shipping receipt for your records.
5
Receive Your RefundOnce we receive and inspect your return, we’ll process your refund within 5–7 business days to your original payment method.

4. Why Don’t We Offer Exchanges?

As an international seller, we’ve designed our return policy to be as efficient and cost-effective as possible for our customers:

Benefits of Refund-Only Policy:

Faster Process
Refunds are processed immediately upon receipt, rather than waiting for a replacement to ship internationally.
Lower Costs
You avoid paying double international shipping fees (return + exchange shipment).
More Flexibility
You can choose a different model or size when placing your new order.
No Customs Delays
Exchanges would require two customs clearances, potentially doubling wait times.

Once you receive your refund, you can immediately place a new order for the correct size or model, and it will ship fresh from our warehouse with full tracking.

5. Refunds

Once we receive and inspect your returned item, we’ll process your refund:

Refund Timeline:

Inspection
1–2 business days after we receive your return
Processing
5–7 business days to issue refund
Bank Processing
3–10 business days for funds to appear (varies by bank)

Refund Method:

Refunds are issued to your original payment method:

  • • Credit Card: Refund appears as a credit on your statement
  • • PayPal: Refund appears in your PayPal account balance

What’s Refunded:

  • • Product Price: Full refund of the shoe price
  • • Original Shipping: NOT refunded (unless product is defective)
  • • Return Shipping: Customer’s responsibility (unless product is defective)

You’ll receive an email confirmation once your refund has been processed. If you don’t receive your refund within the expected timeframe, please check with your bank first, then contact us at support@foostfitness.com.

6. Return Shipping Costs

Return shipping costs vary depending on the reason for return:

Customer Pays Return Shipping

• Changed your mind
• Ordered wrong size
• Don’t like the fit or style
• Any non-defect reason

We Pay Return Shipping

• Defective product
• Damaged in shipping
• Wrong item sent
• Manufacturing defect

Important: We recommend using a tracked shipping method for returns. We cannot be responsible for return packages that are lost in transit. Keep your tracking number and shipping receipt until your refund is processed.

7. Defective or Damaged Products

If you receive a defective or damaged product, we’ll make it right:

Full Refund + Shipping Covered — For defective or damaged products, we provide a full refund of the product price AND your original shipping costs. We’ll also cover the cost of return shipping.

Steps for Defective Returns:

  1. Contact us immediately at support@foostfitness.com within 48 hours of delivery
  2. Provide photos of the defect or damage, including the product and packaging
  3. Receive return label — we’ll send you a prepaid return shipping label
  4. Ship the product back using the provided label
  5. Receive full refund including original shipping costs

We take quality seriously. If you receive a defective product, we sincerely apologize and will resolve the issue as quickly as possible.

8. Contact Us

To initiate a return or if you have any questions about our return policy:

Customer Support
Email: cac@foostfitness.comPlease include your order number and a detailed description of your issue. We typically respond within 24 hours.

Need to Start a Return?

Contact our support team and we’ll guide you through the process.

Contact Support